Attention to Detail  - able to ensure accuracy in all operations. Hotel reservation desk clerks' responsibilities include checking guests in and out, assigning guests to appropriate rooms, informing the public about the hotel and the amenities it provides and answering any questions or resolving issues the guests run into once they arrive. Providing information to guests and guiding them on the possible activities they can enjoy during their stay in town Also, you will need to be familiar with heating and air conditioning units, electrical wiring and plumbing, and how to troubleshoot, fix or replace these items. Assistant Front Office Manager. 7. Reservation Agent Responsibilities and Duties Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations. Respond to incoming calls. As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. The front desk staff will take reservations by phone, cancel reservations, check in guests, check guests out, and keep the front desk area and lobby clean and presentable. Many hotels have an indoor pool, and you must ensure that the water pumps and chemical pumps are working correctly. Duties of a hotel reservations agent include receiving calls from guests interested in staying in a hotel, verifying customer information and payment options, sending customers a confirmation note or email and assigning rooms to customers. Digital Vision./Digital Vision/Getty Images. Use this hotel reservations agent CV template as the starting point for your own job-winning CV! Monitors the customer accounts and till accounts 3. To assist in the duties of the Reservations Department maximising bookings by delivering a delightful yet efficient booking service for a multisite brand; our Reservations Executives are meticulous at administration ensuring that every detail of a customer’s booking has been accurately recorded following established procedures. 18. The front desk supervisor also will work the front desk and may be responsible for scheduling the work days and hours for the other front desk staff. All employee terminations and new hires will be your responsibility. JOB DESCRIPTION: BOOKINGS & RESERVATIONS ASSISTANT As the host or hostess you will be responsible to keep the bar stocked at all times, clean up any messes, brew coffee, wash dishes, break down the breakfast bar and wash the breakfast dishes. Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. In doing so, he or she: 1. Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. Many hotels may also offer a shuttle service if they are close to an airport, amusement park or other guest attraction. Daily tasks may include changing light bulbs, removing waste and painting. A comprehensive list of typical receptionist duties. Hotel accountant job description. the main duty of the reservation officer is to reserve a rooms for guest by phone, mail, online whatever this main duty of the reservation officer. - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. The hotel receptionist job is often referred to as a front desk agent. You will be responsible for large amounts of money, authorizing guest refunds, and taking care of any guest complaints or room issues. Access and ensure that Reservation Agents properly access all functions of Reservations system. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new hotel reservations agent job. The guest rooms are meticulously cleaned and sanitized before a guest arrives. Every hotel, large or small, includes a variety of employment opportunities. Hotel Front Desk Agent job description. As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. Declining a job interview is sometimes the right choice. Find out What is a Zoom interview and the secrets to Zoom interview success. Reservationists generally work with the public, booking reservations and assisting with related tasks, such as with transportation to or from a hotel. A smooth-operating hotel needs workers in departments with diverse responsibilities dependent on one another. Assists front office manager in supervising and coordinating the … Smaller hotels may require the housekeepers to do the laundry, which will require you to wash, dry and fold all linens, including sheets, pillowcases, comforters and blankets. Based on listings we analyzed, these duties are typically assigned to reservation agents: Make Reservations. able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. To be responsible for welcoming guests and handling any complaints. 1 min read. Hotel room rates fluctuate consistently, and as the general manger of the hotel, it will be your responsibility to decide the best rate for any given day, night, weekend or special event. Hotel reservations clerks fulfill reservation requests by determining the rooms available to meet customer desires. This Guest Relations Officer job description template is optimized for posting to online job boards or careers pages and easy to customize for your company. The main responsibility of a hotel reservation agent is to help customers with planning and booking reservations for a hotel. Guest Relations Officer responsibilities include: Welcoming guests in a friendly and professional way Whether at an airline, hotel, resort, bus or train station, your duties include selling tickets in-person or to phone customers and confirming reservations with follow-up emails, letters or calls. Ideally, they help customers choose the right packages and accommodations to fit their needs. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. This complete receptionist job description outlines the duties and responsibilities of a receptionist in an office setting. Similar job titles include Hotel Receptionist and Guest Relations Officer. Hotel reservation agents take on a wide range of tasks to ensure their guests enjoy their stay. Job description and salary for the role of hotel accountant. To effectively and efficiently carry out all aspects of the reservations agent’s duties to the standards of the hotel and company thereby, achieving continued guest satisfaction To assist the Reservations Manger in communicating with all members of Reception, Heads of Department and local hotels … He or she has to provide the information about fare details, tours, … These interview guides list the type of interview questions asked in a job interview for a hotel receptionist. Post now on job boards. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. Job description and salary for the role of reservations manager. Adapt this hotel receptionist job description to meet your own needs. A primary responsibility of virtually all reservation agents is to make and confirm reservations. − To ensure that all reservations are recorded following established procedures with full and clear information and that they are input accurately and promptly onto the system. The scope of … This excellent hotel receptionist resume example can easily be adapted for your own use. The top 5 skills identified for success in the hotel receptionist position include: Communication Skills - able to listen, ask the right questions , understand what the guest is asking and  provide the relevant information in a clear and confident manner. Post now on job boards. Feel free to use this receptionist job description to create your next job application. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. To assist in keeping the hotel reception area clean and tidy at all times. Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. A general manager is responsible for a large number of tasks. A hotel reservation agent’s responsibilities will range depending on the size and location of a hotel, but a few core tasks are almost always associated with the job. Trains reservation agents and front desk operators to make room reservations for customers. Reservation Agent Requirements: High school diploma. 19. "Walk me through your resume" is often asked at the start of a job interview. Plan and coordinate the provision of friendly, efficient services to guests 20. The front desk staff will take reservations by phone, cancel reservations, check in guests, check guests out, and keep the front desk area and lobby clean and presentable. She has published numerous articles and short stories throughout her career on various websites. This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. Processes reservations from the sales office, other hotel departments, and travel agents. ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervises the reservations team, including, but not limited to: scheduling, training, coaching and reviewing the Reservation Associate’s performance. Key Duties and Responsibilities: − To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries. They also make sure things run smoothly behind the scenes. Find out the best way to respond. A reservation agent fulfills a very responsible and vital job as he or she is responsible for providing information to customers by use of telephone and other communication media.They may be employed by various agencies involved in reserving travel places for travelers. What does entry level mean for a job? This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. How to find and apply for the right entry level jobs for you. able to ensure accuracy in all operations. Front Office (Hotels)- Guest Relations Officer- Job Description Key Responsibilities. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Job description and salary for the role of front office manager. You will also have the authority to set hotel service standards as well as choose extra services or amenities to make the hotel more appealing to travelers. Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Other tasks will be assigned as needed, including fixing or replacing toilets, piping, room appliances and vacuums. The main duty of travel and reservation agents is to make reservations. Decision Making Skills - able to gather all the necessary information to make a sound decision based on facts and available resources. Adaptability and flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Customer Service Skills - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. Reservationists can be found in a variety of businesses, including hotels, cruise ships, airlines, medical offices, restaurants and corporate offices, where travel, dining or other arrangements may be made for a supervisor or CEO. Certified Travel Associate (CTA) or Certified Travel Counselor (CTC), preferred. RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. As a result, reservation agent jobs require customer-service skills, excellent communication abilities, problem-solving skills and patience. 8. Larger hotels may have more positions, such as loss prevention officer, security guards, bell boys, concierge and shuttle drivers. Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. Maintains all elements of the reservations system to ensure information is accurate and up-to-date. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. 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