Once you answer it, any other customer can see the response and solve the problem without having to open a new support ticket. LiveAgent is focused on real-time support, with a live chat widget for your site and SLAs to ensure you provide on-time support to your best customers. Free 15-day trial Free 15-day trial *No credit card required. LifeDigger is a personal knowledge database/personal wiki, where you can write about everything you learn or see in your work / interests. And, most incredibly, it lets you build a full support center for free. I've been using wunderlist, then trello, but both lack the knowledge base part and get cluttered very easily. Wonder how much time your most difficult support tickets take to answer? Then, if you want more—social network or chat app integration, perhaps—you can turn to their Zapier integrations to bring the messages you need into your team email inbox. Whether you need to bring in support tickets from other apps, log support data to your CRM, or make sure your team sees the most important tickets—or anything else—there's a Zap for that. Simpler tickets can be cleared out right from your support dashboard, without having to open a new page. Find out more... Latest News. Organize your ideas and knowledge in impressive 3D mind maps The InfoRapid KnowledgeBase Builder is an excellent tool for Knowledge Management. And if someone else is replying—or the ticket closes the moment you open it—most team inboxes show you who's replying and whether or not the ticket is still open. out. Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. But unlike many note apps where you end up with 5000 static notes that you will probably never see again, you can easily search and review notes in LD. You can't be online all the time, though, so most chat apps also let users send you an email if no one's available to talk. But perhaps you want something extra—a special feature to help you offer better support? New emails flow into your inbox and refresh automatically, so you'll always be on top of the freshest tickets. Build your help docs in Reamaze, then embed them into your website or app, right along with Reamaze's chat widget. By delivering the right knowledge... See Software. per user for social and more, team inbox, knowledge base, forum, social, phone, chat, Free for unlimited users; from $25/mo. Would you prefer a simpler support tool, one that's primarily focused on being a team inbox that makes it easy to respond to emails from your customers? When making your decision, consider these seven most popular customer support tools: team inbox, knowledge base, forum, social, chat, phone, and mobile support. If so, you'd opt for a support ticket system—it's not full-featured, but what it does, it does well. Just need a simple tool to answer emails? With the help of Hygger, you may discover such powerful ways to set priorities as: It's one thing to see a graph of your support traffic, but quite another to quickly find out that you've had 100 more emails today than on average. Wonder no more. As you shift focus from topic to topic, TheBrain moves right along with you, showing your information and all the connections you've made. You can then help them with their orders and more, without ever having to ask for extra info. Jobs at TeamViewer . Reamaze Price: $20/month per user for core features; additional $5/month per user for live chat support. Personal content management. HappyFox also takes away another bit of guesswork you'd have with most support centers: how to migrate your data. Live chat is a quicker way to solve problems and answer questions, and it's often included as an extra tool in more advanced customer support apps. Build a knowledge base and a process around it that continues to grow as your company does. The personal knowledge base is basically a wiki system for personal use. The app allows you to create an external knowledge base for customers and an internal knowledge base for employees. Single note can be placed into multiple places in the tree (see cloning) Like the cliché goes, we started Obsidian because Erica couldn't find anything that can satisfy her need to build a personal knowledge base. Another popular free self-hosted support system is HESK, which also includes IT asset management for a one-time fee. But with your help built so deeply into your app, you'll be more likely to get all the support tickets right inside your app anyhow. 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